SHIPPING AND DELIVERY POLICY
Notice: Please allow up to 3-5 business days for your order to be well packed to ship.
The United Kingdom
Standard Royal Mail 1st Class Shipping (1-10 business days) for all domestic order for £1.99
Premium 48h Tracked delivery (2-5 working days) for £2.85
Special Tracked Delivery (1-2 business days) for £6.95
For orders over £55, Tracked delivery (1-7 business days) is free of charge.
Should you require signature upon delivery or add any notes to your delivery please contact firstname.lastname@example.org
- EU countries £ 8.95
- The rest of the world £9.95
- EU countries £31
- The rest of the world £41
- EU over £99
- The rest of the world over £100
INTERNATIONAL TAXES AND DUTIES
International customers (outside the UK) are responsible to pay any applicable inbound duties, taxes, and any other fees outlined by local Customs authority. All international packages are shipped DDU (duties and taxes unpaid), meaning these fees are not included in the price of goods purchased from our website. It is your responsibility to pay these fees in order to receive the parcel. We are unable to advise the amounts of what these fees might be, if applicable at all. Please contact your country's custom office for estimated charges and rates on packages coming from overseas.
WRONG ADDRESS ENTERED
It is the customer's responsibility to enter the correct shipping address when ordering from our website. If you have placed an order and have put the wrong address, please contact us ASAP via email at email@example.com. If no tracking number has been issued, we will aim to resolve your issue. However, if a tracking number has already been issued, a £10 ‘return to sender’ fee and further £2.85 postage fee will be charged. If an order is cancelled after a tracking number is issued, a refund will be issued, minus the delivery fee applicable for shipping your order.
For all pre-orders, please note that the 'dispatch by' date is a guide only and items can be shipped before or after this date.
UK customers - If your order contains both in-stock and pre-order items, we will send your entire order when the final item arrives. If you wish to receive the items in stock first, please place your order as 2 separate orders.
International customers - All of your items will be shipped together when your pre-order items are in stock.
We offer flexible returns within 14 days, please see our full returns policy here.
For orders under £50, (3-6 business day) we charge £2 for return.
For orders over £50, standard delivery (3-6 business days) is free of charge.
All domestic deliveries are shipped through Royal Mail. Tracking is available. Should you require signature upon delivery or add any notes to your delivery please contact firstname.lastname@example.org.